| 1. | A comparative research on consumer complaint behavior
消费者抱怨行为的比较 |
| 2. | Consumers complaints against telecommunication service providers
消费者对电讯营办商的投诉 |
| 3. | Consumer complaints about banking services
银行服务的投诉 |
| 4. | What ? ! we ' ve been getting consumer complaints again ? we ' d better do something fast before the public gets wind of it
什么？ ！又有消费者来抱怨呀？我们最好在大众风闻之前赶快处理。 |
| 5. | Would be to give the hkma a clear mandate to arbitrate and resolve consumer complaints and the powers to impose sanctions
方案是明确赋予金管局仲裁与解决银行客户投诉，以及判罚的权责。 |
| 6. | In that speech i set out the various options identified by the hkma for a more effective handling of consumer complaints against banks
在该次演讲中，我举出金管局就更有效处理银行客户投诉而提出的不同方案。 |
| 7. | The hkma already plays an informal role in addressing consumer complaints , though we have no powers to settle disputes
在处理银行服务的消费者投诉方面，尽管金管局目前并无解决纠纷的权力，但我们已有担任非正式的角色。 |
| 8. | City administration of industry and commerce recently received 12 , 315 complaints reported command deceived many consumer complaints about internet shopping
市工商局12315申诉举报指挥中心近期就接到多起消费者网上购物被骗的投诉。 |
| 9. | Worse still , the fact that the hkma has no explicit statutory responsibility to resolve consumer complaints has caused disappointment to some complainants
更甚的是，金管局并无明确的法定责任解决银行客户投诉，令部分投诉人失望而回。 |
| 10. | Consumer complaints about banking services consumer complaints about banks are on the rise . but there are limits to how the hkma can respond
近期消费者对银行服务的投诉大幅增加，但由于权责的关系，金管局对投诉所能做到的回应是有限的。 |
